Terms and Conditions of Service

1. Definitions

In these Terms, the following words have the meanings set out below:

2. About the Service

2.1 What the Service provides

Redundly provides an online self-service tool that guides employers through a structured redundancy process questionnaire and generates a personalised pack of document templates and process guidance based on the information provided. The Service is designed to assist employers in understanding and following the procedural requirements of UK employment law in relation to redundancy.

2.2 What the Service does not provide

The Service does not provide legal advice. This distinction is fundamental and must be clearly understood before using the Service:

• The Documents generated by the Service are templates and process guides based on the information you provide. They are not legal advice tailored to your specific circumstances in the way that advice from a qualified solicitor would be.
• Redundly is not a law firm. No solicitor-client relationship is created by your use of the Service.
• The Service cannot and does not assess the full legal position in your specific situation. It operates on the basis of the information you choose to enter. If that information is incomplete, inaccurate, or omits relevant facts, the Documents generated may not be appropriate for your situation.
• Employment law is complex and fact-sensitive. The same process that is legally compliant in one set of circumstances may be inadequate in another. The Service cannot replicate the judgement of a qualified employment law professional.

If you are in any doubt about the appropriate process for your specific situation, you should seek advice from a qualified employment solicitor or HR professional before taking any steps. Redundly's specialist consultation service is available for this purpose from £150 per hour.

2.3 Territorial scope

The Service covers redundancy processes under the laws of England, Wales, and Scotland. The Documents are drafted in accordance with the Employment Rights Act 1996, the Equality Act 2010, and associated legislation as applicable in Great Britain. The Service does not cover Northern Ireland, where separate employment legislation applies. If any affected employees are based in Northern Ireland, you must seek separate specialist advice.

2.4 Currency of information

Employment law changes over time. The Service reflects the law as understood at the date of generation of your Pack, as stated on the cover sheet of your Documents. Redundly takes reasonable steps to keep the Service up to date but does not warrant that the Documents will reflect any legislative change that occurs after the date of generation. If more than twelve months have passed since your Pack was generated, you should verify that no relevant legislative changes have occurred before using the Documents.

3. Eligibility and Access

3.1 Who may use the Service

The Service is intended for use by employers — including sole traders, partnerships, limited companies, and other legal entities — who are considering or managing a redundancy process in relation to their employees. The Service is not intended for use by employees seeking to understand their own rights. Whilst access is not technically restricted, using the Service other than as an employer acting in the management of a redundancy process is outside the intended scope of the Service.

3.2 Accuracy of information

You are responsible for ensuring that all information you enter into the Service questionnaire is accurate, complete, and not misleading. The Documents generated by the Service are entirely dependent on the information you provide. Redundly accepts no responsibility for Documents that are inappropriate, inaccurate, or inadequate as a result of information that was incorrect, incomplete, or omitted by you.

3.3 Professional judgement

Nothing in the Service replaces the need for you to exercise your own professional judgement in managing a redundancy process. The Documents and process guides provided are tools to assist you, not substitutes for your own responsibility to manage the process fairly and lawfully.

4. Orders and Payment

4.1 How to place an Order

An Order is placed by completing the questionnaire on the Service website, reviewing the risk summary, and completing payment via the Stripe payment gateway. An Order is accepted when payment is confirmed and a Pack is generated. A contract between you and Redundly is formed at the point of acceptance.

4.2 Pricing

The Price for the Pack is calculated dynamically based on the number of employees entered in the questionnaire, as set out in the pricing schedule displayed on the website at the time of your Order. Prices are stated in pounds sterling and are inclusive of VAT where applicable. Redundly reserves the right to change its prices at any time. Any change in price will not affect Orders already accepted.

4.3 Payment

Payment is processed by Stripe, a third-party payment processor. Redundly does not store your card details. By entering your payment details, you authorise the relevant charge to be applied to your card. All transactions are subject to Stripe's terms of service.

4.4 Order confirmation

On successful payment, you will receive an email confirmation of your Order and your Pack will be delivered to the email address you provided. Your order number will be included in the confirmation email. Please retain this number as it will be required if you wish to book a Consultation.

5. Refund Policy

5.1 General position

Because the Pack is a personalised digital product that is generated and delivered immediately upon payment, you do not have a right to cancel your Order or receive a refund once the Pack has been generated and delivered, except in the limited circumstances described in clause 5.2 below. This does not affect your statutory rights.

5.2 Exception: non-delivery due to technical failure

If your Pack was not delivered to the email address you provided due to a technical failure on Redundly's part — for example a system error preventing generation or delivery — you are entitled to either:

• A re-generation and re-delivery of your Pack at no additional charge; or
• A full refund of the Price paid for the Pack.

This exception applies only where the failure to deliver was caused by a technical error within Redundly's systems. It does not apply where delivery failed due to an incorrect email address entered by you, your email provider's spam filters, or any other factor outside Redundly's control.

5.3 How to request a refund

Refund requests under clause 5.2 must be submitted to support@redundly.co.uk within 7 days of the date of your Order, quoting your order number. Redundly will respond within 5 working days and, where a refund is due, will process it within 14 days.

5.4 Consultations

Consultation bookings are non-refundable once the Consultation has taken place. If you need to cancel or reschedule a Consultation, you must do so at least 24 hours before the scheduled time. Cancellations made less than 24 hours before the scheduled Consultation are non-refundable.

7. Limitation of Liability

7.1 Cap on liability

To the fullest extent permitted by law, Redundly's total aggregate liability to you, whether in contract, tort (including negligence), misrepresentation, restitution, or otherwise, arising in connection with the performance or contemplated performance of these Terms, shall not exceed the Price paid by you for the specific Pack or Consultation to which the claim relates.

7.2 Exclusion of consequential loss

To the fullest extent permitted by law, Redundly shall not be liable to you for any of the following, regardless of whether such loss was foreseeable, whether Redundly had been advised of the possibility of such loss, or whether it arises in contract, tort, breach of statutory duty, or otherwise:

• Loss of profits, revenue, business, or anticipated savings.
• Loss of goodwill or reputation.
• Any employment tribunal award made against you.
• Any legal costs you incur in defending or settling an employment tribunal claim.
• Any settlement payment made to an employee in connection with a redundancy process.
• Any fine, penalty, or other regulatory sanction imposed on you.
• Any indirect, special, or consequential loss or damage of any kind.
• Any loss arising from your failure to follow the process guide contained in the Pack.
• Any loss arising from information you provided to the Service that was incorrect, incomplete, or misleading.

7.3 No exclusion of statutory rights

Nothing in these Terms shall limit or exclude Redundly's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, any liability that cannot be excluded or limited by applicable law, or any other matter in respect of which it would be unlawful for Redundly to exclude or restrict liability.

7.4 Your obligation to mitigate

You have a duty to take reasonable steps to mitigate any loss or damage you suffer. Redundly's liability shall be reduced to the extent that any loss or damage was caused or contributed to by your failure to mitigate.

7.5 No liability for employee outcomes

Redundly accepts no responsibility or liability whatsoever for:

• The outcome of any redundancy process you conduct, including whether it is found to be fair or unfair by any court or tribunal.
• Any claim brought against you by any employee or former employee in connection with a redundancy process.
• Any financial, legal, reputational, or other consequence arising from the use or misuse of the Documents.
• Any decision you make in reliance on the Documents or the Service.

8. Intellectual Property

8.1 Ownership

All intellectual property rights in the Service, including the website, the questionnaire, the document templates, the process guides, and all other content, are owned by Redundly or its licensors. Nothing in these Terms transfers any intellectual property rights to you.

8.2 Licence to use

On payment of the Price and delivery of your Pack, Redundly grants you a non-exclusive, non-transferable, personal licence to use the Documents for the purpose of managing the specific redundancy process to which the Pack relates. You may adapt the Documents for that purpose. You may not:

• Reproduce, distribute, or share the Documents with any third party other than in the direct management of the redundancy process for which they were generated.
• Use the Documents as templates for multiple redundancy processes without purchasing a separate Pack for each.
• Sell, sublicense, or otherwise commercialise the Documents.
• Represent the Documents as your own original work.

8.3 Permitted use by HR consultants and advisers

If you are an HR consultant, employment solicitor, accountant, or other professional adviser purchasing a Pack on behalf of a client, you may use the Documents solely for the management of that client's specific redundancy process. You must not reuse the Documents for other clients or other processes without purchasing a separate Pack. Professional users are subject to the same liability limitations and disclaimers as all other users.

9. Specialist Consultations

9.1 Nature of Consultations

Specialist HR consultations available through the Service are provided by experienced HR professionals. Consultations are advisory in nature and do not constitute legal advice from a qualified solicitor. If you require legal advice from a qualified employment solicitor, Redundly can signpost you to appropriate resources but does not provide this directly.

9.2 Consultant independence

Consultants providing sessions through the Service operate as independent specialists. Redundly is not responsible for the advice given in a Consultation session beyond the general standard of professional care expected of an experienced HR practitioner.

9.3 Limitation on Consultation liability

The liability cap in clause 7.1 applies equally to Consultations. Redundly's liability in relation to any Consultation is capped at the amount paid for that Consultation.

10. Data Protection

10.1 Your data

Redundly will process your personal data in accordance with its Privacy Policy, available at redundly.co.uk/privacy and incorporated into these Terms by reference. By using the Service, you confirm that you have read and understood the Privacy Policy.

10.2 Employee data

You will provide Redundly with personal data about third parties (your employees) as part of using the Service. You confirm that:

• You have a lawful basis for processing and sharing this employee data with Redundly for the purpose of generating the Pack.
• You have complied with your own obligations under UK GDPR in relation to this employee data.
• You will not provide more employee data than is strictly necessary for the generation of the Pack.

Redundly processes this employee data as a data processor acting on your instructions. You remain the data controller in respect of your employees' personal data.

10.3 Sensitive data

Some information you may provide about employees (such as health conditions, pregnancy status, or trade union membership) constitutes special category data under UK GDPR. By entering this data into the Service, you confirm that you have a lawful basis for doing so and that you accept responsibility for the accuracy and lawfulness of the data provided.

11. Complaints and Dispute Resolution

11.1 Complaints procedure

If you have a complaint about the Service, please contact us in the first instance at support@redundly.co.uk, quoting your order number. We will acknowledge your complaint within 2 working days and aim to resolve it within 14 working days.

11.2 Escalation

If your complaint cannot be resolved through our complaints procedure within 28 working days, either party may refer the dispute to mediation through a mutually agreed independent mediator before commencing legal proceedings. The costs of mediation shall be shared equally between the parties unless otherwise agreed.

11.3 Legal proceedings

Nothing in this clause prevents either party from seeking urgent injunctive or other interim relief from a court of competent jurisdiction where necessary to protect their rights.

12. General

12.1 Entire agreement

These Terms, together with the Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between you and Redundly in relation to the Service and supersede all prior representations, agreements, or understandings, whether written or oral.

12.2 Variation

Redundly may update these Terms at any time by publishing the updated version on the website. Continued use of the Service after any update constitutes acceptance of the updated Terms. Material changes will be highlighted on the website for 30 days following publication.

12.3 Waiver

A failure by Redundly to exercise or enforce any right under these Terms shall not constitute a waiver of that right and shall not prevent Redundly from exercising or enforcing that right in the future.

12.4 Severance

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed deleted from these Terms. The remaining provisions shall continue in full force and effect.

12.5 No third party rights

These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 for any third party to enforce any term of these Terms. For the avoidance of doubt, no employee or former employee of yours has any right to enforce any provision of these Terms against Redundly.

12.6 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without Redundly's prior written consent. Redundly may assign its rights and obligations under these Terms to any successor to its business without your consent.

12.7 Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. Each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales to settle any dispute or claim arising under or in connection with these Terms.