Terms and Conditions of Service

1. Definitions

In these Terms, the following words have the meanings set out below:

Redundly is a trading name of Korlo Ltd (company number 17280649). All contractual obligations, liabilities, and rights under these Terms are held by Korlo Ltd. References to 'Redundly', 'we', 'us', or 'our' throughout these Terms refer to Korlo Ltd trading as Redundly.

2. About the Service

2.1 What the Service provides

Redundly provides an online self-service tool that guides employers through a structured redundancy process questionnaire and generates a personalised pack of document templates and process guidance based on the information provided. The Service is designed to assist employers in understanding and following the procedural requirements of UK employment law in relation to redundancy.

2.2 What the Service does not provide

The Service does not provide legal advice. This distinction is fundamental and must be clearly understood before using the Service:

• The Documents generated by the Service are templates and process guides based on the information you provide. They are not legal advice tailored to your specific circumstances in the way that advice from a qualified solicitor would be.
• Redundly is not a law firm. No solicitor-client relationship is created by your use of the Service.
• The Service cannot and does not assess the full legal position in your specific situation. It operates on the basis of the information you choose to enter. If that information is incomplete, inaccurate, or omits relevant facts, the Documents generated may not be appropriate for your situation.
• Employment law is complex and fact-sensitive. The same process that is legally compliant in one set of circumstances may be inadequate in another. The Service cannot replicate the judgement of a qualified employment law professional.
• The Service does not provide advice on TUPE (Transfer of Undertakings), collective redundancy, or other specialist areas where the law requires specific expertise beyond the scope of this Service. Where such situations are identified, the Service will recommend seeking specialist advice.

If you are in any doubt about the appropriate process for your specific situation, you should seek advice from a qualified employment solicitor or HR professional before taking any steps. Redundly's specialist consultation service is available for this purpose from £150 per hour.

2.3 Territorial scope

The Service covers redundancy processes under the laws of England, Wales, and Scotland. The Documents are drafted in accordance with the Employment Rights Act 1996, the Equality Act 2010, the Employment Rights Act 2025, and associated legislation as applicable in Great Britain. The Service does not cover Northern Ireland, where separate employment legislation applies. If any affected employees are based in Northern Ireland, you must seek separate specialist advice.

2.4 Currency of information

Employment law changes over time. The Service reflects the law as understood at the date of generation of your Pack, as stated on the cover sheet of your Documents. Redundly takes reasonable steps to keep the Service up to date but does not warrant that the Documents will reflect any legislative change that occurs after the date of generation. If more than twelve months have passed since your Pack was generated, you should verify that no relevant legislative changes have occurred before using the Documents.

In particular, significant changes to UK employment law are scheduled to take effect from January 2027 under the Employment Rights Act 2025, including changes to the unfair dismissal qualifying period and compensation caps. You should ensure you are aware of any changes that affect your situation at the time of use.

2.5 Automated processing

The Service uses automated processing to generate your Pack, determine which risk flags apply to your situation, and recommend appropriate consultation routes. This automated processing is based entirely on the information you provide. All decisions regarding the redundancy process remain with you as the employer. Redundly does not make any employment decisions on your behalf.

3. Eligibility and Access

3.1 Who may use the Service

The Service is intended for use by employers — including sole traders, partnerships, limited companies, and other legal entities — who are considering or managing a redundancy process in relation to their employees in Great Britain. The Service is not intended for use by employees seeking to understand their own rights. Whilst access is not technically restricted, using the Service other than as an employer acting in the management of a redundancy process is outside the intended scope of the Service.

3.2 Accuracy of information

You are responsible for ensuring that all information you enter into the Service questionnaire is accurate, complete, and not misleading. The Documents generated by the Service are entirely dependent on the information you provide. Redundly accepts no responsibility for Documents that are inappropriate, inaccurate, or inadequate as a result of information that was incorrect, incomplete, or omitted by you.

3.3 Professional judgement

Nothing in the Service replaces the need for you to exercise your own professional judgement in managing a redundancy process. The Documents and process guides provided are tools to assist you, not substitutes for your own responsibility to manage the process fairly and lawfully.

3.4 Under-20 and 20+ redundancy processes

The Service currently provides full document generation for redundancy processes involving fewer than 20 employees within a 90-day period. Where 20 or more employees are proposed for redundancy within a 90-day period, collective consultation rules apply under TULRCA. In such cases the Service will identify the collective consultation requirement and direct you to specialist consultation rather than generating standard Pack documents. You acknowledge that the standard Pack is not appropriate for collective redundancy situations and that proceeding without specialist advice in such situations carries significant legal risk.

4. Orders and Payment

4.1 How to place an Order

An Order is placed by completing the questionnaire on the Service website, reviewing the risk summary, accepting these Terms and Conditions, and completing payment via the Stripe payment gateway. An Order is accepted when payment is confirmed and a Pack is generated. A contract between you and Korlo Ltd (trading as Redundly) is formed at the point of acceptance.

4.2 Pricing

The Price for the Pack is calculated dynamically based on the number of employees entered in the questionnaire, as set out in the pricing schedule displayed on the website at the time of your Order. Prices are stated in pounds sterling and are inclusive of VAT where applicable. Redundly reserves the right to change its prices at any time. Any change in price will not affect Orders already accepted.

4.3 Payment

Payment is processed by Stripe, a third-party payment processor. Redundly does not store your card details. By entering your payment details, you authorise the relevant charge to be applied to your card. All transactions are subject to Stripe's terms of service. In the event of a payment dispute, you should contact us at support@redundly.co.uk in the first instance.

4.4 Order confirmation

On successful payment, you will receive an email confirmation of your Order and your Pack will be delivered to the email address you provided. Your order number will be included in the confirmation email. Please retain this number as it will be required if you wish to book a Consultation or contact us about your Order.

4.5 VAT

Prices displayed on the website are stated inclusive of VAT where applicable. Korlo Ltd will provide a VAT receipt where required. If you require a VAT invoice, please contact support@redundly.co.uk quoting your order number.

5. Refund Policy

5.1 General position

Because the Pack is a personalised digital product that is generated and delivered immediately upon payment, you do not have a right to cancel your Order or receive a refund once the Pack has been generated and delivered, except in the limited circumstances described in clause 5.2 below. This does not affect your statutory rights under the Consumer Rights Act 2015 or other applicable legislation.

5.2 Exception: non-delivery due to technical failure

If your Pack was not delivered to the email address you provided due to a technical failure on Redundly's part — for example a system error preventing generation or delivery — you are entitled to either:

• A re-generation and re-delivery of your Pack at no additional charge; or
• A full refund of the Price paid for the Pack.

This exception applies only where the failure to deliver was caused by a technical error within Redundly's systems. It does not apply where delivery failed due to an incorrect email address entered by you, your email provider's spam filters, your email provider's storage limits, or any other factor outside Redundly's control.

5.3 How to request a remedy

Requests under clause 5.2 must be submitted to support@redundly.co.uk within 7 days of the date of your Order, quoting your order number. Redundly will acknowledge your request within 2 working days, respond substantively within 5 working days, and where a refund is due, process it within 14 days.

5.4 Consultations

Consultation bookings are non-refundable once the Consultation has taken place. If you need to cancel or reschedule a Consultation, you must do so at least 24 hours before the scheduled time via the booking link provided. Cancellations made less than 24 hours before the scheduled Consultation are non-refundable. Where a Consultation is cancelled by Redundly, you will be offered an alternative time or a full refund of the consultation fee.

5.5 Statutory rights

Nothing in this Section 5 affects your statutory rights. If you believe you are entitled to a refund or remedy under the Consumer Rights Act 2015 or other applicable legislation, please contact us at support@redundly.co.uk.

6. Disclaimer: The Service Does Not Provide Legal Advice

6.1 Nature of the Service

The Documents generated by the Service are based on publicly available employment law frameworks, ACAS guidance, and the information you provide. They represent a structured approach to redundancy process management designed to assist employers in following good practice. They do not, and cannot, constitute legal advice specific to your situation.

6.2 No guarantee of outcome

Redundly makes no representation, warranty, or guarantee that:

• Following the process set out in the Pack will result in a legally compliant redundancy in your specific circumstances.
• The Documents will be appropriate for your specific situation, which may involve facts, circumstances, or legal nuances not captured by the questionnaire.
• Using the Service will prevent an employment tribunal claim from being brought against you.
• Using the Service will result in a successful outcome for you in any employment tribunal or legal proceeding.
• The Documents reflect the most current state of UK employment law at the date of use, particularly if legislation has changed since the Pack was generated.
• The risk flags generated by the Service identify every legal risk in your situation. The risk assessment is based on the information you provide and cannot substitute for a full professional review of your circumstances.

6.3 Your responsibility

You remain solely and entirely responsible for:

• The decisions you make in relation to any redundancy process, including the decision to make roles redundant, the selection of employees, and the conduct of any consultation.
• Ensuring the information you provide to the Service is accurate and complete.
• Reviewing and, where appropriate, taking independent legal or HR advice on the Documents before using them.
• Ensuring that the process you follow complies with your specific legal obligations, including any obligations arising from collective agreements, trade union recognition, contractual entitlements in excess of the statutory minimum, or any other circumstances specific to your situation.
• The outcome of any redundancy process, including any employment tribunal claim, dispute, settlement, protective award, or financial liability arising from the process.
• Keeping the Documents up to date with any legislative changes that occur after the date of generation.

6.4 Employment Rights Act 2025

The Employment Rights Act 2025 introduces significant changes to UK employment law, including changes to unfair dismissal qualifying periods, collective redundancy thresholds, and compensation caps. Some of these changes have already taken effect; others are scheduled for implementation in 2027. You are responsible for ensuring that your use of the Service and the Documents reflects the current state of the law at the time of use. Redundly will take reasonable steps to update the Service as changes come into force but cannot guarantee that all updates will be made immediately upon any change taking effect.

7. Limitation of Liability

7.1 Cap on liability

To the fullest extent permitted by law, Korlo Ltd's (trading as Redundly) total aggregate liability to you, whether in contract, tort (including negligence), misrepresentation, restitution, or otherwise, arising in connection with the performance or contemplated performance of these Terms, shall not exceed the Price paid by you for the specific Pack or Consultation to which the claim relates.

7.2 Exclusion of consequential loss

To the fullest extent permitted by law, Redundly shall not be liable to you for any of the following, regardless of whether such loss was foreseeable, whether Redundly had been advised of the possibility of such loss, or whether it arises in contract, tort, breach of statutory duty, or otherwise:

• Loss of profits, revenue, business, or anticipated savings.
• Loss of goodwill or reputation.
• Any employment tribunal award made against you.
• Any legal costs you incur in defending or settling an employment tribunal claim.
• Any settlement payment made to an employee in connection with a redundancy process.
• Any fine, penalty, protective award, or other regulatory or statutory sanction imposed on you.
• Any indirect, special, or consequential loss or damage of any kind.
• Any loss arising from your failure to follow the process guide contained in the Pack.
• Any loss arising from information you provided to the Service that was incorrect, incomplete, or misleading.
• Any loss arising from legislative changes that occurred after the date of generation of your Pack.

7.3 No exclusion of statutory rights

Nothing in these Terms shall limit or exclude Redundly's liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, any liability that cannot be excluded or limited by applicable law, or any other matter in respect of which it would be unlawful for Redundly to exclude or restrict liability.

7.4 Your obligation to mitigate

You have a duty to take reasonable steps to mitigate any loss or damage you suffer. Redundly's liability shall be reduced to the extent that any loss or damage was caused or contributed to by your failure to mitigate.

7.5 No liability for employee outcomes

Redundly accepts no responsibility or liability whatsoever for:

• The outcome of any redundancy process you conduct, including whether it is found to be fair or unfair by any court or tribunal.
• Any claim brought against you by any employee or former employee in connection with a redundancy process.
• Any financial, legal, reputational, or other consequence arising from the use or misuse of the Documents.
• Any decision you make in reliance on the Documents or the Service.
• Any loss arising from the automated processing producing an output that was based on inaccurate or incomplete information provided by you.

8. Intellectual Property

8.1 Ownership

All intellectual property rights in the Service, including the website, the questionnaire, the document templates, the process guides, the risk assessment framework, and all other content, are owned by Korlo Ltd or its licensors. Nothing in these Terms transfers any intellectual property rights to you.

8.2 Licence to use

On payment of the Price and delivery of your Pack, Redundly grants you a non-exclusive, non-transferable, personal licence to use the Documents for the purpose of managing the specific redundancy process to which the Pack relates. You may adapt the Documents for that purpose. You may not:

• Reproduce, distribute, or share the Documents with any third party other than in the direct management of the redundancy process for which they were generated.
• Use the Documents as templates for multiple redundancy processes without purchasing a separate Pack for each.
• Sell, sublicense, or otherwise commercialise the Documents.
• Represent the Documents as your own original work or as having been produced by a legal or HR professional.
• Use the Documents in any way that brings Redundly or Korlo Ltd into disrepute.

8.3 Permitted use by HR consultants and advisers

If you are an HR consultant, employment solicitor, accountant, or other professional adviser purchasing a Pack on behalf of a client, you may use the Documents solely for the management of that client's specific redundancy process. You must not reuse the Documents for other clients or other processes without purchasing a separate Pack. Professional users are subject to the same liability limitations and disclaimers as all other users. By purchasing a Pack on behalf of a client, you confirm that you have authority to do so and that your client has been made aware of and accepts these Terms.

9. Specialist Consultations

9.1 Nature of Consultations

Specialist HR consultations available through the Service are provided by experienced HR professionals. Consultations are advisory in nature and do not constitute legal advice from a qualified solicitor. If you require legal advice from a qualified employment solicitor, Redundly can signpost you to appropriate resources but does not provide this directly.

9.2 Consultant independence

Consultants providing sessions through the Service operate as independent specialists. Redundly is not responsible for the advice given in a Consultation session beyond the general standard of professional care expected of an experienced HR practitioner. Redundly does not warrant that any advice given in a Consultation session is comprehensive or that it constitutes legal advice.

9.3 Limitation on Consultation liability

The liability cap in clause 7.1 applies equally to Consultations. Redundly's liability in relation to any Consultation is capped at the amount paid for that Consultation.

9.4 Consultation records

You are responsible for making your own notes of any Consultation. Redundly does not provide transcripts or recordings of Consultation sessions unless agreed in advance.

10. Data Protection

10.1 Your data

Korlo Ltd (trading as Redundly) will process your personal data in accordance with its Privacy Policy, available at redundly.co.uk/privacy and incorporated into these Terms by reference. By using the Service, you confirm that you have read and understood the Privacy Policy.

10.2 Employee data

You may provide Redundly with personal data about third parties (your employees) as part of using the Service. You confirm that:

• You have a lawful basis for processing and sharing this employee data with Redundly for the purpose of generating the Pack.
• You have complied with your own obligations under UK GDPR in relation to this employee data.
• You will not provide more employee data than is strictly necessary for the generation of the Pack.
• You are the data controller in respect of your employees' personal data and Redundly processes it solely as your data processor.

Redundly will retain employee personal data in accordance with the retention periods set out in the Privacy Policy. If you require Redundly to delete employee personal data earlier than these periods — for example to comply with your own obligations as the data controller — you may request this at any time by emailing support@redundly.co.uk.

10.3 Sensitive data

Some information you may provide about employees (such as health conditions, pregnancy status, or trade union membership) constitutes special category data under UK GDPR. By entering this data into the Service, you confirm that you have a lawful basis for doing so and that you accept responsibility for the accuracy and lawfulness of the data provided.

10.4 Terms acceptance and record-keeping

By completing the declarations on the payment screen and proceeding to payment, you confirm your acceptance of these Terms and Conditions. Redundly maintains a record of your acceptance including the date, time, and the version of these Terms in force at the time of your Order.

11. Complaints and Dispute Resolution

11.1 Complaints procedure

If you have a complaint about the Service, please contact us in the first instance at support@redundly.co.uk, quoting your order number. We will acknowledge your complaint within 2 working days and aim to resolve it within 14 working days. If your complaint relates to a technical error with your Pack, please include a description of the issue and, where possible, a copy of the relevant document.

11.2 Escalation

If your complaint cannot be resolved through our complaints procedure within 28 working days, either party may refer the dispute to mediation through a mutually agreed independent mediator before commencing legal proceedings. The costs of mediation shall be shared equally between the parties unless otherwise agreed.

11.3 Legal proceedings

Nothing in this clause prevents either party from seeking urgent injunctive or other interim relief from a court of competent jurisdiction where necessary to protect their rights.

12. General

12.1 Entire agreement

These Terms, together with the Privacy Policy and any other documents expressly incorporated by reference, constitute the entire agreement between you and Korlo Ltd (trading as Redundly) in relation to the Service and supersede all prior representations, agreements, or understandings, whether written or oral.

12.2 Variation

Redundly may update these Terms at any time by publishing the updated version on the website. Continued use of the Service after any update constitutes acceptance of the updated Terms. Material changes will be highlighted on the website for 30 days following publication and, where appropriate, notified to you by email.

12.3 Waiver

A failure by Redundly to exercise or enforce any right under these Terms shall not constitute a waiver of that right and shall not prevent Redundly from exercising or enforcing that right in the future.

12.4 Severance

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed deleted from these Terms. The remaining provisions shall continue in full force and effect.

12.5 No third party rights

These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 for any third party to enforce any term of these Terms. For the avoidance of doubt, no employee or former employee of yours has any right to enforce any provision of these Terms against Redundly or Korlo Ltd.

12.6 Assignment

You may not assign or transfer any of your rights or obligations under these Terms without Redundly's prior written consent. Korlo Ltd may assign its rights and obligations under these Terms to any successor to its business, including any subsidiary or group company, without your consent.

12.7 Force majeure

Redundly shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, government action, pandemic, or failure of third party infrastructure. In such circumstances Redundly will take reasonable steps to minimise the impact and notify you as soon as practicable.

12.8 Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. Each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales to settle any dispute or claim arising under or in connection with these Terms.

13. Contact Details

Korlo Ltd (trading as Redundly)

50 Spencer Road, TW2 5TQ

Company number: 17280649

Email: support@redundly.co.uk

Website: redundly.co.uk

We aim to respond to all enquiries within 2 working days.

Korlo Ltd (trading as Redundly) | Company number: 17280649 | redundly.co.uk | support@redundly.co.uk

These Terms and Conditions should be reviewed by a qualified solicitor before publication. They do not constitute legal advice to Korlo Ltd.